Our sincerest apologies for any inconvenience you may have experienced due to our supply shortage of Hydra Boost Lenses. Since 2017, WALDO’s goal has been to make buying high-quality daily contact lenses easy, affordable, and more enjoyable by delivering the best possible products and services. Your satisfaction is our top priority and anything less than ensuring that you are completely happy is unacceptable. The demand for our lenses and subsequent supply chain shortages we experienced were unprecedented and we did not respond fast enough. I can not apologize enough for our lack of communication with you in regard to this issue. The team and I have been working around the clock to rectify this and we are currently resuming our normal operations with consistent and timely order fulfillment. Furthermore, our customer service team is working hard to address your concerns and will reach out to discuss any additional options as they are available.
Thank you for trusting us with something as important as your eyecare. We take the responsibility very seriously and value the loyalty you have shown us during this time. Our goal is to build a more inclusive eyecare company focused on direct relationships with our customers. The outreach we have received has proven how critical these relationships are and we are truly committed to learning and growing from this experience.
© Waldo 2022 All rights reserved
Our sincerest apologies for any inconvenience you may have experienced due to our supply shortage of Hydra Boost Lenses. Since 2017, WALDO’s goal has been to make buying high-quality daily contact lenses easy, affordable, and more enjoyable by delivering the best possible products and services. Your satisfaction is our top priority and anything less than ensuring that you are completely happy is unacceptable. The demand for our lenses and subsequent supply chain shortages we experienced were unprecedented and we did not respond fast enough. I can not apologize enough for our lack of communication with you in regard to this issue. The team and I have been working around the clock to rectify this and we are currently resuming our normal operations with consistent and timely order fulfillment. Furthermore, our customer service team is working hard to address your concerns and will reach out to discuss any additional options as they are available.
Thank you for trusting us with something as important as your eyecare. We take the responsibility very seriously and value the loyalty you have shown us during this time. Our goal is to build a more inclusive eyecare company focused on direct relationships with our customers. The outreach we have received has proven how critical these relationships are and we are truly committed to learning and growing from this experience.
If you’d like to speak to our friendly customer service team for more details, you can reach us anytime at hello@hiwaldo.com or call our toll-free number at +1-888-297-1269 to speak with our representatives anytime Monday to Friday between 3am - 5pm EST.
If you’d like to speak to our friendly customer service team for more details, you can reach us anytime at hello@hiwaldo.com or call our toll-free number at +1-888-297-1269 to speak with our representatives anytime Monday to Friday between 3am - 5pm EST.
